Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at magasa4u@gmail.com. Please note that returns will need to be sent to the following address: [ DIVENTION] APARTMENT FLAT B10 NO 9 AJIBOLA AKINWUMI STREET APO II GADUWA ABUJA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at magasa4u@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at magasa4u@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with the policy below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the item generally must:
Be unused and in its original condition.
Be unworn where applicable.
Be undamaged.
Be returned with its original packaging, tags and accessories where applicable.
Have proof of purchase or the relevant order number.
2. Damaged, Defective or Incorrect Items
If you receive:
A damaged product
A defective product
The wrong product
An item that is materially different from what you ordered
please contact us as soon as possible.
Magiish Mart may provide a replacement, exchange or refund, depending on the circumstances and availability.
For these cases, we will generally cover reasonable return shipping costs.
3. Change of Mind or Wrong Size
If you simply change your mind or order the wrong size, the item must meet our return requirements.
Unless otherwise stated for a particular product, the customer is responsible for return shipping costs in these circumstances.
For clothing and footwear, please carefully check the size information before ordering.
4. Non-Returnable Items
Some products may not be eligible for return, including:
Digital products
Personalized/custom-made products
Products that cannot be returned for hygiene or safety reasons
Items specifically marked "Final Sale"
Products that have been used, damaged or altered after delivery
The product listing will indicate when special return conditions apply.
5. Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be processed to the original payment method.
Please allow approximately 3–7 business days for the refund to appear, depending on your bank or payment provider.
6. How to Request a Return
To request a return, contact Magiish Mart through the customer-support contact details provided on our website.
Please include:
Order number:
Product name:
Reason for return:
Description of the issue:
Photos/videos where applicable:
Do not send a product back before receiving return instructions from us.
7. Exchanges
Where an exchange is approved, availability of the replacement product or requested size will determine whether an exchange can be provided.
If the requested item is unavailable, we may offer a refund or another appropriate solution.